Our order processing is extremely aggressive. To provide our customers with the greatest convenience and advantage, we operate five (5) days a week and push the limits of our carriers' deadlines. For United States Postal Service (USPS) shipments, we provide an additional advantage by delivering your packages directly to the USPS Priority Mail sorting facility. This additional effort lengthens your daily shipping window and shortens delivery times by eliminating the hop that shipments typically take from the post office to the sorting facility.
USPS Priority Mail
When the total cost of the products in your cart at checkout (after discounts) exceeds $2,299.99, VAPRO Supply pays the full cost of shipping. Free shipping options are typically only available to customers in the contiguous 48 states.
FedEx provides a service guarantee for each of the shipping methods available from VAPRO Supply:
FedEx Priority Overnight®
Next-business-day delivery by 10:30AM to most areas (by noon, 4:30PM or 5:00PM to some rural areas)
Delivery in 2 business days for certain shipments to and from Alaska and Hawaii
FedEx Standard Overnight®
Next-business-day delivery by 3:00PM to most areas (by 4:30PM to some rural areas and 8:00PM to residences)
Delivery in 2 business days for certain shipments to Alaska and Hawaii
Day-definite delivery in 1 to 5 business days (3 to 7 business days to and from Alaska and Hawaii) based on distance to destination (see transit time map below)
Delivery by end of business day
Available to every business address in all 50 states (inbound-only service for certain remote locations in Alaska and Hawaii)
In the event that FedEx does not meet its service guarantee, customers can notify VAPRO Supply and we will gladly place the claim with FedEx to recover your shipping costs. VAPRO Supply will credit customer accounts for the shipping fees from successful claims as soon as the claim has been paid by FedEx.
USPS Priority Mail is a highly reliable, consistent shipping method, but it does not provide a service guarantee. While USPS Priority Mail shipments reach almost every customer within two to three business days, the service can vary and does not provide any compensation for delayed packages.
Delayed, Damaged, and Lost Shipments
Shipments can experience delays and complications beyond VAPRO Supply's control. While we will make every effort to work with the carriers on your behalf to locate and expedite these shipments, customers assume full responsibility for their packages as soon as they have been shipped from VAPRO Supply (FOB Shipping Point).
Out of concern for the retail shops we serve, VAPRO Supply does not support drop-ship or eBay-only businesses. VAPRO Supply accounts from which drop-shipping has been attempted may be closed without warning.
Shipments to Residential Addresses and Post Office Boxes
Because of federal and state regulations requiring age verification, VAPRO Supply ships to commercial addresses only. Shipments to residential addresses or post office boxes may be cancelled without warning. Continued shipping to residential addresses may result in account cancellation.
Please be aware that the carriers have a different standard for delivering to residential addresses, many times leaving packages without making any effort to alert the recipient. Claims for packages marked "Delivered" to residential addresses are automatically denied by the carriers. They perform no investigation services once they have verified that the shipping address was residential. Consequently, VAPRO Supply cannot provide any relief for orders lost in shipment to a residential address.
When a shipment is returned to VAPRO Supply, you will be contacted by telephone as soon as the order is received at our location. If you choose to have your order re-shipped, we will collect the shipping fees, repackage the goods for their return to you, and ship the order according to our normal shipping schedule. If you choose not to have your order re-shipped, we will refund your money less the original shipping cost and a restocking fee. The restocking fee is 20% of the order's total value before shipping charges.
Maximum Order Quantities
VAPRO Supply built its name on supplying new products first. From our arrangements with suppliers to our lightning-fast shipping, VAPRO Supply’s process is designed to be the shortest path from the manufacturer to the shop. Usually, though, quantities of new products are limited by early manufacturing challenges. While supply remains limited, VAPRO Supply temporarily imposes purchase limits to ensure that all of our customers have early access to the samples they need for promotional purposes. Our maximum daily order quantities are on a per option, per shop, per day basis and ensure a steady, prolonged supply while manufacturers ramp production. Orders that exceed our daily maximum are subject to cancellation without warning.
If your order is subject to a stocking issue, you will be contacted by telephone as soon as the issue is identified. You will be provided with options for substitution or credit, and the changes will be made immediately to ensure same-day shipping. In the event that you cannot be reached, you will be notified by email that a credit for any affected item(s) has been placed on your account and the balance of the order will be shipped.